What is Tech Support Scam?
Tech support scam is a massive crisis spread across all the industries around the world. Generally, scammers target the audience with threats to trick them in paying for some additional technical support aiming to fix their device or software platforms.
They usually claim to be calling from a well known trustworthy company and terrorize the victim with false threats stating that there are some issues with their network or system. The victims frequently fall for such fake threats and end up paying a hefty amount of money for useless services.
Always be on guard whenever you or your family member receives a phone call advising about some issue with your system. Firstly, check your Personal computer for any problem yourself or get it checked from an expert. These scams have globally scammed millions of dollars out of victims worldwide.
Types of Tech Support Scam
In such scams, the scammer calls the victim and claims to be from a legitimate tech support team offering to solve the issue that they have found in their system. After gaining the trust, the hackers ask the victim to share their login credentials and will go ahead and will install a software that will open all the access to your personal information making your system more vulnerable.
This kind of scams send fake error reports to the victim by redirecting them to malicious websites and hack their system through such dubious site. They may use tactics like continuous display of pop-up windows, disable the task manager, or fake system errors. They also play audio messages or put an image on full screen making it appear as if it’s sent by windows and not the webpage threatening the victims more who end up paying huge amount of money in a hope to fix the issue.
Clues to Recognizing your Scammer
You receive a phone call to fix your system, but your system is running perfectly fine. Generally, the hackers make these phone calls to notify the victim about a fake problem either in their PC or the particular software that they use regularly.
Hackers can spoof the caller ID. They usually use fake names and numbers to be displayed on the caller-ID system to fool the victim. They take the names of highly reputed organizations such as dell, Microsoft, or Samsung to gain the trust of the targeted audience and then later on scam them.
The scammers generally have a thick foreign accent or may speak in a different language but will have a name similar to the victim’s country. These scams usually take place from large call centers in countries like India, China, and South-central Africa.
Scammers will claim that your system shows an ‘error’ or ‘sending spam’ error messages. To convince the victim, they say things like your system is infected with harmful viruses. By any chance, no corporate tech support has the phone numbers of their customers. And they will never know that it is your system which is facing these faults because there is no public directory that can track the IP addresses.
Hackers try to convince the victim to install a free app in return for a hefty amount of money. At this point, the scam starts taking its course of being successful. The fraudsters try to take control of the victim’s system with the purpose to infect the system with malware, rootkits, viruses, etc. Usually, these scammers make the victim download free software and after installation, use it to access their system. Read our blog “What are Tech Support Scam and Tips to Avoid Them?” to learn how to avoid Tech Support Scam.
What to do if your Information has Already been Leaked?
- Immediately uninstall the application or software that the hacker has asked you to download.
- Consider resetting your system or formatting it if you feel the fraudster has access to your computer.
- Run a full scan using an anti-virus. Always use an authorized and licensed anti-virus software like XA Secuflex to remove any malware.
- Continually update all your security application regularly to keep your system safe from malwares and viruses.
- Keep changing your passwords regularly.
- If you have made a payment to the fraudster through your credit card, inform your bank about it and try to revert the transaction.
- Keep a track on your login activity. Regularly check the login time of your system.
Steps to Consider to Protect from Tech Support Scam
Always be conscious on the phone. Never give any control of your system to anyone. If you receive a call stating any issue, confirm from the authorized company by calling them on their registered number and ask the experts for the advice to fix the problem if any.
Never share your passwords with anyone. No authorized organization will ever ask your personal information or passwords on a phone call.
Avoid clicking on links that you weren’t even expecting. If you receive a suspicious email, containing an attachment, try avoiding to click on the link and delete it if possible. There’s a high chance the link can be malicious and may take you to sites that spread malware and viruses.
No legitimate company will ever send solicited email or messages. They never make such phone calls to request personal information or to provide any service to fix the technical problem.
Any communication with the legitimate organization has to be initiated by the customers themselves; they never call their customers to fix their problem.
If you receive any notification appearing in a phone number, never contact that number. They send warning error messages via emails or instant message. Authorized companies never send error and warning messages through phone numbers.
Always consider downloading the software only form their official website and if in doubt, always ask the expert before downloading. Be alert if you are downloading the software from a third-party website, a few of these sites are modified to enact scam malware and other harmful threats.
Always keep your anti-virus turned on. Use licensed anti-virus software such as XA Secuflex for better results. A Legitimate organization will never ask its customers to make the payment in bitcoins or gift cards.